最新的BCS Practitioner Certificate in Modelling Business Processes 2018 - MBP18免費考試真題
問題1
The product enquiry process of a company is under investigation. The current process is an follows:
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
1.Take customer details: Name and address of the enquirer and preferred customer payment method.
2.Confirm stock availability: Check the computer system to see if the product required are in stock.
3.Confirm delivery date, Check with outbound logistics, the likely delivery data of the in-stock products to the price not being acceptable to the customer.
4.Go ahead with order: Place order for enquirers who have accepted the price and delivery date.
What approach to improving business processes would bring an immediate improvement in this process?
正確答案: A
問題2
LIoyd works as a counter supervisor in the local branch of a national bank. LIoyd is responsible for ensuring that the back's cash machine has sufficient money.
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?
The money for the cash machine has to be from the back's cash processing center, which supplies new and good quality banknotes. The cash machines can be topped-up with cash from the tills, but the poorer quality banknotes often cause the cash machine to jam.
LIoyd has the check the machine's cash levels and place an order for new notes by 3pm for delivery the following working day.
Which is the BEST performance measure for the task Maintain cash machine level's?
正確答案: C
問題3
Freddie's Sandwich Shop makes sandwiches to order, using the finest locally sourced ingredients.Freddie gets his bread from Country Bakes and the fillings for his sandwiches from Belle View Farms. Freddie's local approach has proved popular and many people now get their lunch from his shop. rather than from a branch of Wholegram Foods, which used to be the town's most popular sandwich shop.
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?
Freddie is expanding his business to provide catering for local organisations and has just won a contract to provide sandwich lunches for UK Systems Limited, the local headquarters of a highly successful computer company.However, Freddie is worried about the poor wheat harvest and the effect this might have on the cost of his bread. He has also heard that UK Systems Limited has lost a valuable contract to an overseas competitor In Harmon's organisational model, which of the following would provide inputs to internal processes?
正確答案: D
問題4
A sports club rents out its playing field, the name tor this business process is 'book playing field'. If the playing field is available, the booking is accepted and the following steps are immediately undertaken by a staff member
1. Details of the booking are recorded on the club's computer system;
2. A new hooking record is created (manual record).
3. The amount of the deposit taken is recorded on the booking record (manual record);
4. The staff member records the booking on a planning chart (manual record),
5. An electronic booking confirmation is automatically sent to the customer,
6. A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?
1. Details of the booking are recorded on the club's computer system;
2. A new hooking record is created (manual record).
3. The amount of the deposit taken is recorded on the booking record (manual record);
4. The staff member records the booking on a planning chart (manual record),
5. An electronic booking confirmation is automatically sent to the customer,
6. A copy of the booking record is sent to the club manager (manual record) How SHOULD these steps be reflected on the swimlane for the business process 'book playing field?
正確答案: B
問題5
The Rich Farms Shop has had an issue with its products. All regulatory requirements are met: however.
Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.
Who will be regarded as a supplier in this scenario?
Itsageing equipment is not providing the quality presentation that it advertises. A business analyst has been tasked with assembling a team to identify and recommend options to deal with this scenario.
Who will be regarded as a supplier in this scenario?
正確答案: C
