最新的ACSS認證 3314考試題庫

問題1

Which statement about Proactive Outreach Manager (POM) is true?

A. POM feeds outbound activities into Context Store as touchpoint information for the Customer Journey.

B. The POM call back feature supports progressive dialing mode.

C. Contact Recorder uses the same Dialer license for the integration with POM.

D. POM provides Common Agent Desktop integration with Call Center Elite.

正確答案: A

問題2

On the Avaya Aura Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software?
(Choose three.)

A. Configure on the external database

B. Ensure the correct number of telephony and POM licenses

C. Ensure VoIP ports (H.323 or SIP) are in service

D. Install an SMS gateway

E. Install an email server

正確答案: B,C,D

問題3

Which component of Intelligent Customer Routing (ICR) is used for configuration and administration of ICR elements; such as, Core, Skills, Destinations, Call centers, Business hours, and Holidays?

A. ICR CCA

B. ICR Admin

C. ICR Core

D. ICR PDC

正確答案: B

問題4

Which report displays information starting with the initial inbound or outbound call and ending with the termination of the CCXML page?

A. Application Detail Report

B. Session Detail Report

C. Data Report

D. Contact Detail Report

正確答案: B

問題5

Which statement about Auxiliary Experience Portal Manager (EPM) is true?

A. Only one Auxiliary EPM server can be added per Avaya Aura Experience Portal (AAEP) system.

B. An Auxiliary EPM can be Installed on a single server AAEP system.

C. An Auxiliary EPM can be installed co-resident with MPP server.

D. More than one Auxiliary EPM server can be added per AAEP system.

正確答案: B

問題6

When performing a backup of the Avaya Aur3 Experience Portal (AAEP), which two operating systems are supported for the backup server? (Choose two.)

A. Red Hat Enterprise Linux

B. Unix

C. Oracle Solaris

D. Microsoft Windows

E. IBM AIX

正確答案: A,B

問題7

If the primary Experience Portal Manager (EPM) server is unavailable, which component can handle Application Interface web service and Application Logging web service requests?

A. Auxiliary Media Processing Platform

B. Secondary Media Processing Platform

C. Auxiliary Session Manager

D. Auxiliary Experience Portal Manager

正確答案: D

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