最新的 Avaya-Certification 6201-1 免費考試真題:

1. A customer wants to optimize agent resources while also servicing calls in queue.
Which Advocate feature will meet this requirement? I

A) Dynamic Queue Position
B) Predicted Waft Time
C) Service Objective
D) Percent Allocation Distribution

2. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?

A) Call Prompting
B) Call Classification
C) Adjunct Routing
D) Variables in Vectors

3. The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

A) BCMS records the call at the start of the call, and CMS records the call at the end.
B) BCMS will not collect data if the link to the CMS is down.
C) BCMS holds data longer than CMS
D) CMS records the call at the start of the call, and BCMS records the calf at the end

4. Which announcement type resides in a TN2501AP circuit pack, and supports recording locally from a telephone, or can use generated way announcement fifes?

A) External
B) Local
C) Integrated
D) Adjunct

5. Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)

A) The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
B) The /cms/install/logdir/admin. log shows a link is operational.
C) From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
D) From the CMS menu. Maintenance Connection Status shows a link operational.
E) The arrow an the CMS menu is up

問題與答案：