最新的Salesforce Community Cloud認證 CRT-271考試題庫

問題1

Universal Containers has a multi -layered distributionstructure. The Main Distributors in each geography work with Regional Distributors to sell and service customers in the region. Universal Containers plans to roll out a Community with the following capabilities: * Main Distributors and Regional Distributors are considered Partner accounts in Salesforce. * Main Distributors can communicate with other Main Distributors.
* Regional Distributors can communicate with other Regional Distributors who are managed by the same Main Distributor, but NOT with other Regional Distributors. How should the Salesforce Admin build a Community to meet the requirements?

A. Build one Community for each Regional Distributor and one for Main Distributors

B. Build one Community using the Napili template for Main Distributors and Regional Distributors.
Disable Community user visibility and allow portal user visibility

C. Create a Community for each Main Distributor. Allow Regional Distributors to log in to the Community

D. Allow Main Distributors to be members of two Communities: one for Main Distributors and one for the Regional Distributors that they manage

正確答案: C

問題2

Universal Rideshares uses a Custom Object to capture vanpool driver information. The VP of Support wants to give members of the Napili template -based Community access to this information for their vanpools. What is themost efficient way to accomplish this task?

A. Create aDetail page for the Custom Object and add it as a tab in Community Management

B. Create a Detail page for the Custom Object and add the Custom Object as a Navigation Menu item

C. Create a Visualforce page for the Custom Object and add the Custom Object as a Navigation Menu item

D. Create a Visualforce page for the Custom Object and add it as a tab in Community Management

正確答案: B

問題3

A global non-profit organisation (NPO) needs to build a Community for managing disasterrelief efforts. The NPO wants a basic Community with Home and Record detail pages. As requirements evolve for each region, the Community will be customised to have regional branding and theme with new pages and components.
Which option should the CommunityCloud Consultant consider first to meet these requirements?
Select one or more of the following:

A. Non-Profit Success Pack template

B. Help Center template

C. Salesforce Tabs + Visualforce template

D. Build Your Own template

正確答案: D

問題4

Northern Trail Outfitters has a Customer Community for viewing discussions and Knowledge articles. The Customer Support team needs to add custom fields on articles for internal comments and additional references. What is the most efficient way for the Salesforce Admin to hide the custom fields from customers?
Choose one answer

A. Modify the article detail page with custom Lightning Components that hide these custom fields

B. Update the customer profile by removing access to these custom fields on all article types

C. Create separate articles without these custom fields for the Customer channel and include in the Community

D. Override the article detail page with a custom Visualforce page and hide these custom fields for customers

正確答案: B

問題5

Northern Trail Outfitters (NTO) is planning to acquire one of its competitors. NTO has identifies agroup of Partners to collaborate with during the entire acquisition process. Which option should NTO use to ensure that only the selected group of partners have visibility to the acquisition?
Select one or more of the following:

A. mention only selected collaboration Partners

B. Create an Unlisted Chatter Group for selected collaboration Partners

C. Set Chatter group emailsetting for selected collaboration Partners to Limited

D. Manually share records with selected collaboration Partners

正確答案: B

問題6

Universal Containers uses Community to grant customers secure access to their accounts, orders, and invoices. All customers are on a Customer Community License. Universal Containers needs to grant a subset of their customers, known as affiliates, access to other customer Accounts. How should a Salesforce Admin fulfill these requirements?

A. Leverage the Account team to grant affiliates access to the Account.

B. Add a Sharing Set on the Account associated to the Affiliate profile.

C. Create a public group for affiliates and grant Account access using sharing rules.

D. Use Apex without sharing to control affiliates' access to the Account.

正確答案: C

問題7

A Salesforce admin needs to build a self-service Community. Which three steps should the Salesforce admin take before building the Community in Salesforce? Choose 3 answers Select one or more of the following:

A. Enable the Service Cloud features to be used in the Community, including knowledge and case

B. Create email templates for the community to be used in the Community

C. Configure a search for articles and discussions in the Community

D. Gather branding assets, including images and logo for the Community

E. Add discussions on topics that car be published ir the Commit :y

正確答案: A,B,D

問題8

Universal Containers (UC) wants Lightning Experience enabled employees who have Salesforce user licences to access a Community. The employee profiles have been added to the Community membership. How should the Community Cloud Consultant educate employees on how to access the Community?
Select one or more of the following:

A. Direct employees to the App Launcher

B. Direct employees to the global header

C. Advise employees to use the "Login in as" functionality

D. Recommend employees use a separate username for Community access

正確答案: A

問題9

Universal Containers has been using WordPress to publish product specifications, and using AEM (Adobe Experience Manager) for web assets. The VP of Sales wants to improve the Partner experience by making these resources available to Partners in their Community. What should the Community Cloud consultant do to meet these requirements?

A. Create Knowledge articles that link to the relevant documents in both systems

B. Use CMS Connect to bring both sets of resources into the Community

C. Use the native Content Transformation tool to convert the resources into Knowledge articles

D. Consolidate work into WordPress and use CMS Connect in the Community

正確答案: B

問題10

Northern Trail Outfitters is launching a Community using the Customer Service (Napili) Template. They need to add gamification to their website. The following requirements must be met:
- Use the Standard Component on the home page.
- Logged-in users should be able to see their rank.
- Show the top five Community users in the leaderboard.
Which three steps should a Salesforce Admin take to fulfill these requirements?
Choose 3 answers.

A. Drag the Reputation Leaderboard Component to the Community page in Site.com.

B. Enable setup and display of the Reputation Levels option and configure Reputation in Community Management.

C. Set the number of users to 5 in the property editor for the component.

D. Select the Show User Rank checkbox for the component in the property editor.

E. Drag the Reputation Leaderboard Component to the Community page inCommunity Management.

正確答案: B,C,D

問題11

Why would you modify the Head Markup of a Salesforce Community? [Choose 3]

A. To add Custom JavaScript blocks

B. To addReferences to external JavaScript files

C. To enable single sign on

D. B and C

E. To add SEO meta tags

F. To modify the community colour palate

正確答案: A,B,E

問題12

Sushi Lovers Australia have recently launched their Customer Community and whilst their Community is active, the Profiles have been assigned and the Customers have been enabled for access, no one has received a Welcome email, why might this happen?

A. There is a heavy load on Salesforce's SMTP servers and there is a delay in the Welcome Email being sent out

B. The Guest Profile does not have Send Email Messages enabled

C. The Community Manager forgot to enable 'Welcome Emails'

D. The assigned community user profile does not have Send Email Messages enabled

正確答案: C

問題13

Universal Containers is setting up their moderation settings on their Community. They have developed 7585 keywords to monitor. What is the minimum number of keyword lists needed to accommodate all 7585 keywords?

A. 4

B. 5

C. 3

D. 2

正確答案: A

問題14

Universal Containers needs to use capabilities in Salesforce Communities to enable Social Sign -on for their customers. What should the Salesforce Admin do to enable users to use their Social Sign -on?
Discuss

A. Configure Community Sign -on at the social web site to make sure the user is authenticated and provided access.

B. Create a custom login page with Social Sign -on capabilities, including authentication providers.

C. Set up the authentication provider for Social sites and add the Social Sign -on componentto the login page.

D. Enable Social Sign -on in the Community management preferences menu.

正確答案: C

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