最新的SAP Certified Application Associate認證 C_C4H520_02考試題庫

問題1

Where can service workflow steps be used in SAP Field Service Management?

A. In the mobile application when executing an activity

B. In the Web application when planning a service

C. In SAP Crowd Service when dispatching a service call

D. In customer self-service when submitting a self-service request

正確答案: A

問題2

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

A. Ticket and case creation

B. Workforce management

C. Mobile service execution

D. Customer feedback management

正確答案: B,C

問題3

How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note:
There are 3 correct answers to this question.

A. Configure checkout workflow steps.

B. Activate permissions.

C. Enable company settings.

D. Adjust cloud account settings.

E. Create custom business rules.

正確答案: A,B,C

問題4

How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.

A. You can only reference DTOs via variable definition.

B. T-SQL is supported.

C. DTOs have version control to support backwards compatibility.

D. You can only reference DTOs via alias.

E. Core SQL is supported.

正確答案: B,C,D

問題5

What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

A. Customer self-service

B. Automated scheduling

C. Service level agreement

D. Ticket routing rules

正確答案: A,B

問題6

Which field is mandatory when you create a service call on the SAP Field Service Management mobile app?

A. Equipment

B. Contact

C. Business Partner

D. Priority

正確答案: C

問題7

Which business objects permissions do you need to enable to use the Time and Material journal? Note: There are 2 correct answers to this question.

A. ACTIVITY

B. EXPENSE

C. WORKTIME

D. MILEAGE

正確答案: B,D

問題8

Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

A. Equipment

B. Service call

C. Item

D. Smartform

E. Service contract

正確答案: A,C,E

問題9

What options does a technician have to record travel time against an activity in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

A. From the Efforts menu by selecting the activity object type

B. From the Equipment menu after checkout

C. From the activity menu by creating a manual entry

D. From the activity record after the workflow step is set to Finished

E. From the Home page menu by creating a manual entry

正確答案: A,C,E

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