最新的Salesforce Business Analyst認證 Certified-Business-Analyst考試題庫

問題1

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

A. Capture decision steps and different outcomes.

B. Illustrate which fields are integrated with an external system.

C. Set limits to the scope that will be documented.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題2

Universal Containers is planning to implement Commerce Cloud to sell more products. The business analyst working on this project has gathered requirements and is translating them into user stories.
What should the user story focus on?

A. Customer experience

B. Sales margins

C. Product functionality

正確答案: A

說明：（僅 VCESoft 成員可見）

問題3

The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT).
What is the goal of UAT?

A. summarize the overall ask and determine what is in scope

B. To identify acceptance criteria with pass/fail indicators

C. To ensure what was originally requested is being delivered

正確答案: C

說明：（僅 VCESoft 成員可見）

問題4

Universal Containers (UC) has low adoption rate of its Salesforce solution. UC has hired a new vendor to overhaul its documentation and train) ng process. needs a business analyst to facilitate this transition.
Which of set if actions are the most effective business needs from stakeholders?

A. Use multiple forms of communication; build trust; show empathy; and get commitment for next

B. Mock up a design; build a prototype; demonstrate functionality to end users; and collect feedback for Changes.

C. send surveys to collect feedback; observe end 'Users; whiteboard incoming requests; and store communication in a centralized location.

正確答案: A

說明：（僅 VCESoft 成員可見）

問題5

A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?

A. Work with the solution architect to perform unit testing in a sandbox.

B. Work with the quality assurance (QA) team to perform UAT in a sandbox.

C. Work with subject matter experts to perform UAT in a sandbox.

正確答案: C

說明：（僅 VCESoft 成員可見）

問題6

Which method should a business analyst use to show current state business flows in Salesforce?

A. Entity Relationship Diagramming

B. Storyboarding

C. Universal Process Notation

正確答案: C

說明：（僅 VCESoft 成員可見）

問題7

Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder's experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?

A. Limit participation in key project discovery, requirements, and solutioning meetings to leadership. and engage the larger team to answer questions directly/ related to their roles when needed.

B. Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders

C. Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success

正確答案: C

說明：（僅 VCESoft 成員可見）

問題8

The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?

A. The project

B. The Sponsor

C. The Enterprise

正確答案: A

說明：（僅 VCESoft 成員可見）

問題9

Cloud Kicks leadership wants to improve the new customer onboarding experience. There are a number of complex handoffs between teams. Service managers have been tasked with working with the operating team to improve the handoff between salesforce and internal systems. The business (BA) wants to break down the onboarding processing and sub-processes into simpler steps.
What should the BA create to engage stakeholders?

A. Capability Model

B. Value Stream Map

C. Universal Process Notation

正確答案: B

說明：（僅 VCESoft 成員可見）

問題10

Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company.
CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.
What is the recommended way for a business analyst to understand the opportunities for improvement?

A. Enable Debug Logs.

B. Monitor the Lightning Usage App.

C. Run the Lightning page layout.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題11

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.
What should the business analyst do to help Influence the team and accurately capture the requirements?

A. Find a middle ground where both stakeholders are satisfied with the field names.

B. Allow the development team to make the final field name decisions.

C. Ask the executive sponsor to make the final field name decisions.

正確答案: A

說明：（僅 VCESoft 成員可見）

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