最新的Field Service Lightning program認證 FS-Con-101考試題庫

問題1

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

A. Assign Contractor 1 and 2 different capacities for repair work.

B. Assign Contractor 2 as an Excluded Resource.

C. Assign Contractor 1 as a Preferred Resource.

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題2

Universal containers has a large volumeof cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

A. Change the Work Order with a closed status of "Cancelled."

B. Create a child Work Order for the follow-up Work Order.

C. Change the Work Order with a status of "New."

D. Re-use the existing Work Order for the follow-up.

正確答案: A,D

說明：（僅 VCESoft 成員可見）

問題3

The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment iscancelled, which users will have visibility to the record?

A. Assigned Resources, Owner of Service Appointment and members of Service Territory

B. Owner of Service Appointment and members of Service Territory

C. Owner of Service Appointment and members of User Territory

D. Assigned Resources, Qwner of Service Appointment and members of User Territory

正確答案: A

說明：（僅 VCESoft 成員可見）

問題4

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

A. Work Order Record Types for Break-fix, Install, and Inspection.

B. Work Types and Skill Requirements for Install, Break-fix, and Inspections.

C. Work Type Line Items for Install, Break-fix, and Inspections.

D. Work Order custom fields to define Install, Break-fix, and Inspections.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題5

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A. Required Products must be added to both the Work Order and all Work Order Line Items.

B. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

C. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.

D. Quantity and Unit of Measure are required when adding a Required Product.

正確答案: B,C

問題6

Northern Trail Outfitters is implementing drip feed dispatching. When testing the new functionality, the drip does not dispatch appointments as expected. A consultant is engaged to troubleshoot theissue.
What is preventing the drip feed from triggering?

A. The default drip feed setting is overriding the drip feed rate on a service territory.

B. The status on completed appointments can only be Canceled, Completed, or Cannot Complete.

C. The appointment status is going from Scheduled to Completed.

D. Other scheduled jobs are dispatching appointments and exceeding the drip feed value.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題7

Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized skills to complete the work at the same time.
How should a Consultant implement this requirement?

A. Create two Service Crews.

B. Create a crew with two Technicians.

C. Create a single Service Appointment.

D. Create a work rule with two required skills.

正確答案: B

說明：（僅 VCESoft 成員可見）

問題8

Which two objects are required when configuring an optimization job? Choose 2? answers

A. Work Type

B. Scheduling Policy

C. Service Territory

D. Polygons

正確答案: B,C

說明：（僅 VCESoft 成員可見）

問題9

A service technician at Ursa Major Solar handles yearly maintenancechecks. The job usually lasts 2 to 3 hours. Due to the lack of customer availability, many appointments are cancelled or need to be rescheduled at the last minute.
Which two features would be most helpful in aiding the dispatcher with updated schedules fortechnicians?
Choose 2 answers

A. Resource Schedule Optimization

B. In-day Optimization

C. Group Nearby

D. Reshuffle

正確答案: B,D

說明：（僅 VCESoft 成員可見）

問題10

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

A. The Preferred Resource service objective is ignored for active Crew Members.

B. A serviceresource can only be a member of a single Crew.

C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

D. Capacity-based scheduling is supported for Service Crews.

正確答案: D

說明：（僅 VCESoft 成員可見）

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