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我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
Salesforce FS-Con-101 考試概覽:
| 認證廠商: | Salesforce |
|---|---|
| 考試名稱: | Salesforce Certified Field Service Consultant |
| 考試代碼: | FS-CON-101 |
| 實際考試題數: | 60 |
| 及格分數: | 未公開披露（Salesforce 採用量尺分數計分制） |
| 考試費用: | USD 200 (重考：USD 100) |
| 證照有效期限: | 透過 Salesforce 版本維護考試進行維護（無固定到期日） |
| 相關認證: | Salesforce Certified Service Cloud Consultant Salesforce Certified Administrator |
| 支援語言: | 德文, 葡萄牙文（巴西）, 西班牙文, 法文, 英文, 日文 |
| 考試時間: | 105 分鐘 |
| 考試形式: | 多選題, 單選題 |
| 推薦課程: | Salesforce Field Service Trailhead 學習路徑 Service Cloud 與 Field Service 培訓模組 |
| 考試報名: | Salesforce 認證註冊 (Webassessor) Salesforce 官方憑證頁面 |
| 範例考題: | Salesforce FS-Con-101 範例考題 |
| 考試方式: | 透過 Kryterion Webassessor 進行線上監考或現場測試 |
| 必備條件: | 無強制先決條件；建議具備 Salesforce Service Cloud 知識及基礎 Salesforce 管理員能力。 |
| 官方大綱網址: | https://trailhead.salesforce.com/credentials/fieldserviceconsultant |
Salesforce FS-Con-101 考試大綱主題:
| 章節 | 目標 |
|---|---|
| 主題 1: 報表與最佳化 | - 分析與績效追蹤
|
| 主題 2: 行動工作團隊管理 | - Salesforce Field Service 行動應用程式
|
| 主題 3: 排程與分派 | - 排程最佳化
|
| 主題 4: Field Service 基礎知識 | - Field Service 業務流程與使用案例
|
| 主題 5: 設定與實作 | - Field Service 設定與配置
|
| 主題 6: 工單管理 | - 工單建立與生命週期
|
最新的 Field Service Lightning program FS-Con-101 免費考試真題：
Universal Containers needs to send Technicians into the field to service containers. It takes two Technicians with specialized Skills to complete the work at the same time. How should a Consultant implement this requirement?
- A. Create two Service Crews.
- B. Create a crew with two Technicians.
- C. Create a single Service Appointment.
- D. Create a work rule with two required skills.
答案：B 🗳️
說明：（僅 VCESoft 成員可見）
Universal Containers occasionally needs to use two Technicians to complete a job, however the Technicians can be onsite at different Times. How should a Consultant implement this process?
- A. Create one Service Appointment and add two Required Resources.
- B. Create one Service Appointment and schedule two Resources.
- C. Create two Service Appointments and set the Early Start to the Start Time of the first Service Appointment.
- D. Create two Service Appointments and assign two different Resources.
答案：D 🗳️
說明：（僅 VCESoft 成員可見）
Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?
- A. The standard Installation Date field on Asset
- B. A custom Installation Date field on Products Consumed
- C. Field History Tracking on Asset
- D. A Work Order related list on Asset
答案：A 🗳️
說明：（僅 VCESoft 成員可見）
Universal Containers (UC) is rolling out Inventory Management to better Manage parts and inventory. UC wants to automatically associate certain parts and Products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
- A. Add Products to the Work Order Products Related List on the Asset object.
- B. Add Products to the Work Order Products Related List on the Work Type object.
- C. Add Products to the Products Required Related List on the Work Type object.
- D. Add Products to the Products Required Related List on the Asset object.
答案：C 🗳️
說明：（僅 VCESoft 成員可見）
Universal Containers needs to track technical phone support and onsite work associated with an inbound contact center request. How should a Consultant recommend tracking the work?
- A. Work Orders only
- B. Parent/Child Work Orders
- C. Cases Only
- D. Cases and Work Orders
答案：D 🗳️
說明：（僅 VCESoft 成員可見）
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118.163.138.* -
今天我通過了考試，不得不說VCESoft網站的考試題庫是真的很有幫助。