最新的Field Service Lightning program認證 FS-Con-101考試題庫

問題1

Universal Containers wants to ensure that Service Appointments are dispatched toResources from the same Service Territory only.
How can this be configured?

A. Include the Resource Availability Work Rule in the Scheduling Policy.

B. Ensure the Resource's Address is in the same Territory as the Service Appointments.

C. Include the Match Territory Work Rule in the Scheduling Policy.

D. Mark the Service Territory's Resources as Required on the Service Appointments.

正確答案: C

說明：（僅 VCESoft 成員可見）

問題2

In which two scenarios should a Consultant recommend Multi-Day Service Appointments? Choose 2 answers

A. Jobs need to be performed at the same site on the same day of the week.

B. Jobs require consecutive days of work and can span over weekends.

C. Jobs require multiple stages of work performed by different resources.

D. Jobs can take longer than the available resource ' s hours in a day.

正確答案: B,D

說明：（僅 VCESoft 成員可見）

問題3

Universal Containers (UC) has 140 service resources who handle 2,400Service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization andDispatcher experience?

A. Three Service Territories with fewer than 50 resources

B. One Service Territory with four Polygons

C. Five Service Territories with fewer than 500 Service Appointments per day

D. Two Service Territories that split the Service Resources evenly

正確答案: A

說明：（僅 VCESoft 成員可見）

問題4

An inventory manager at Universal Containers wants to better understand The distribution of a critical and expensive part across all inventory locations as the Part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Maintenance Plan

B. Assets

C. Product Item

D. Entitlement Plan

正確答案: C

說明：（僅 VCESoft 成員可見）

問題5

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work.
Contractor 1 has provided Services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2. How should the Consultant configure the Contractors' experience?

A. Assign Contractor 1 and 2 different capacities for repair work.

B. Assign Contractor 2 as an Excluded Resource.

C. Assign Contractor 1 as a Preferred Resource.

D. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題6

Universal Containers has customers who have previously negotiated pricing on someProducts.Which Price Book structure should a Consultant recommend when considering the Implications of pricing on Work Orders?

A. Create customer specific Price Books and add all products as Price Book Entries.

B. Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.

C. Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.

D. Utilize a custom Global Price Book and add all products as Price Book Entries

正確答案: A

說明：（僅 VCESoft 成員可見）

問題7

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around Upcoming appointments.When designing the Customer Service Representative's user interface, in most cases, which two fields should be Shared with the customer about an upcoming appointment? Choose 2 answers

A. Scheduled End

B. Scheduled Start

C. Arrival Window End

D. Arrival Window Start

正確答案: C,D

說明：（僅 VCESoft 成員可見）

問題8

Universal Containers wants to report on the volume of products installed within aSpecific timeframe.
Which solution should the Consultant utilize to meet the requirement?

A. The standard Installation Date field on Asset

B. A custom Installation Date field on Products Consumed

C. Field History Tracking on Asset

D. A Work Order related list on Asset

正確答案: A

說明：（僅 VCESoft 成員可見）

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