下載最新試用版
1182位客戶反饋
我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
Genesys GCX-WFM 考試概覽:
| 認證廠商: | Genesys |
|---|---|
| 考試名稱: | Genesys Cloud CX Workforce Management Certification (GCX-WFM) |
| 考試代碼: | GCX-WFM |
| 實際考試題數: | 60 |
| 及格分數: | 65% |
| 考試形式: | 多選題, 單選題 |
| 考試時間: | 120 分鐘 |
| 證照有效期限: | 2 年 (建議隨產品更新進行重新認證/更新) |
| 考試費用: | $580 USD |
| 支援語言: | English |
| 相關認證: | Genesys Cloud CX 認證 Genesys Cloud CX: Workforce Engagement Management (WEM) |
| 範例考題: | Genesys GCX-WFM 範例考題 |
| 考試方式: | 透過 Genesys 授權的測試提供商 (例如 Kryterion/Webassessor) 進行線上監考考試 |
| 必備條件: | 建議熟悉 Genesys Cloud CX 平台及聯絡中心營運概念 |
Genesys GCX-WFM 考試大綱主題:
| 章節 | 目標 |
|---|---|
| 排班 | - 班表最佳化
|
| 報表與分析 | - WFM 報表
|
| 預測與規劃 | - 容量規劃
|
| 工作人力管理 (WFM) 概述 | - 聯絡中心的工作人力管理 (WFM) 概念
|
| 當日管理 | - 即時監控
|
| 遵時與績效管理 | - 績效指標
|
最新的 Genesys Cloud CX GCX-WFM 免費考試真題：
問題 #1
You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:
- A. Create
- B. Add
- C. Generate
- D. Modify
答案：C
問題 #2
In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:
- A. Ensure activities align with business needs
- B. Add an approval signature
- C. Check for scheduling conflicts
- D. Verify agent login times
答案：A,C
問題 #3
In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:
- A. Approve the request but remove the agent from other shifts
- B. Approve the request without changes
- C. Deny the request and provide a reason for unavailability
- D. Delay the decision until another agent can cover the shift
答案：C
問題 #4
In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:
- A. Defining whether it affects adherence
- B. Assigning a color code for visual identification
- C. Setting the agent pay rate
- D. Configuring compliance rules
答案：A,B
問題 #5
Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
Response:
- A. Historical Adherence View
- B. Intraday Monitor
- C. Real-Time View
- D. Daily Adherence Overview
答案：A
59.124.113.* -
雖然只有兩天的時間來通過GCX-WFM考試，但是我沒有太辛苦，購買了這題庫，讓我變輕松了很多，不錯的有效題庫！