最新的Genesys Cloud CX Workforce Management Certification - GCX-WFM免費考試真題
問題1
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:
(Choose two)
Response:
正確答案: A,B
問題2
Which of the following is a benefit of synchronizing time-off requests?
Response:
Response:
正確答案: D
問題3
In Genesys Cloud, a load-based schedule is generated based on:
Response:
Response:
正確答案: A
問題4
Which real-time adherence overview chart helps supervisors determine the percentage of agents with a positive, negative, or neutral influence on performance?
Response:
Response:
正確答案: A
問題5
Which two roles may have permission to manage activity codes in a management unit?
(Choose two)
Response:
(Choose two)
Response:
正確答案: B,D
問題6
Which action can be taken if an agent's time-off request does not meet scheduling needs?
Response:
Response:
正確答案: D
問題7
Who has the necessary permissions to cancel time-off requests?
Response:
Response:
正確答案: A
問題8
In Genesys Cloud, which two functions can the historical adherence report provide to help improve workforce management?
(Choose two)
Response:
(Choose two)
Response:
正確答案: A,C
問題9
Which role typically has permission to create and configure a business unit?
Response:
Response:
正確答案: D
問題10
The forecast editor in Genesys Cloud primarily serves which purpose?
Response:
Response:
正確答案: B
