最新的高品質 GCX-WFM 考試練習題庫

You need to create a blank schedule to add agents, create shifts, and configure schedule parameters according to your business requirements. Which option on the Schedules page should you select?
Response:

• A. Create
• B. Add
• C. Generate
• D. Modify

In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

• A. Ensure activities align with business needs
• B. Add an approval signature
• C. Check for scheduling conflicts
• D. Verify agent login times

In Genesys Cloud, which action should an administrator take if an agent's time-off request conflicts with staffing requirements but meets the agent's scheduling preferences?
Response:

• A. Approve the request but remove the agent from other shifts
• B. Approve the request without changes
• C. Deny the request and provide a reason for unavailability
• D. Delay the decision until another agent can cover the shift

In Genesys Cloud, which two elements are crucial for configuring activity codes?
(Choose two)
Response:

• A. Defining whether it affects adherence
• B. Assigning a color code for visual identification
• C. Setting the agent pay rate
• D. Configuring compliance rules

Which view in Genesys Cloud provides an hourly breakdown of adherence and activities?
Response:

• A. Historical Adherence View
• B. Intraday Monitor
• C. Real-Time View
• D. Daily Adherence Overview