由頂級 ITIL 專家團隊以最高技術水平整理製作，確保 ITIL-DSV 題庫的專業性和準確性。

本題庫源自我們的 ITIL 專家對目前最新的 ITIL-DSV 輔導指南的整編，可以對您的學習起到極大的幫助作用。我們的團隊成員都是來自指定認證專家、培訓師和 ITIL 相關工作從業者，他們對 ITIL-DSV 考試內容和 ITIL 認證要求的資歷瞭如指掌，這樣可以確保 ITIL-DSV 練習題庫的高質量。你只需在參加 ITIL-DSV 考試前认真學習下本題庫，將有助於順利完成考試。

ITIL ITIL-DSV 考試概覽:

認證廠商:	PeopleCert (AXELOS ITIL)
考試名稱:	ITIL 4 Specialist: Drive Stakeholder Value (DSV)
考試代碼:	ITIL-DSV (ITIL4 Specialist DSV)
考試時間:	90 分鐘
考試形式:	閉卷, 情境式題目, 單選題
相關認證:	ITIL 4 Specialist: High Velocity IT ITIL 4 Foundation ITIL 4 Strategist: Direct, Plan and Improve ITIL 4 Managing Professional ITIL 4 Specialist: Create, Deliver and Support
證照有效期限:	無期限（依目前 PeopleCert 政策，ITIL 4 認證不會過期）
考試費用:	依地區而異（約 USD 300–400，視地點與供應商而定）
實際考試題數:	40 個單選題
及格分數:	70%（28/40 題答對）
支援語言:	法語, 德語, 葡萄牙語, 英語, 日語, 中文（簡體）, 西班牙語, 韓語
推薦課程:	PeopleCert 官方 ITIL 4 DSV 訓練 ITIL Managing Professional 訓練路徑
考試報名:	PeopleCert ITIL 考試報名 ITIL 認證概覽
範例考題:	ITIL ITIL-DSV 範例考題
考試方式:	透過 PeopleCert 進行線上監考考試或至實體測驗中心應試
必備條件:	報考此考試前需先取得 ITIL 4 Foundation 認證
官方大綱網址:	https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-4-Specialist-Drive-Stakeholder-Value

ITIL ITIL-DSV 考試大綱：

主題	簡介
主題 1	Service Level Management: This module equips IT service managers and service level managers with the skills to establish, monitor, and report on service levels to ensure they meet stakeholder requirements and agreements.
主題 2	Communication and Collaboration: In the final module, IT service managers and communication specialists will develop the skills needed to foster positive relationships with stakeholders through effective communication and collaboration.
主題 3	Customer Experience Management: In this module, IT service managers and customer experience professionals will gain a deeper insight into the principles of creating and sustaining a positive customer experience. It focuses on strategies to ensure that services are designed and delivered with the customer as the central focus, thereby enhancing overall satisfaction.
主題 4	Service Relationships: This module teaches service relationship managers and IT professionals how to effectively manage relationships with various stakeholders, including customers, users, suppliers, and partners. It emphasizes the development of strong, collaborative relationships that are crucial for supporting service delivery and fostering value creation.