最新的APDS認證 2M00001A考試題庫

問題1

Which are four business attributes where you should propose Avaya IP Office Contact Center to a business? (Select four.)

A. The business is voice-centric with multichannel

B. The business is social media aware, but not involved in interactions

C. The business makes IT driven decisions

D. The business is focused primarily on support

E. The business requires G14 language support

正確答案: A,B,C,D

問題2

Identify the supervisor capacities for Avaya Contact Center Select with IP500v2?

A. 100

B. 50

C. 30

正確答案: C

說明：（僅 VCESoft 成員可見）

問題3

Which are three buying behaviors of typical midmarket customers? (Select three.)

A. This is an evolutionary/migratory sale

B. The business has large annual fixed budgets

C. The business uses installed solutions to drive brand preference and seeks advice from the vendor

D. The business hat smaller project based budget

E. The business favors loyalty and simplicity over brand and seeks advice from the channel partner

F. This is a first time or legacy replacement sale

正確答案: A,D,E

問題4

Scenario:
Avaya is trying to get payments worth $100,000 released from a public sector client in connection with an implementation project Avaya delivered successfully three (3) months back. The Channel Partner through whom Avaya bid for the project is the primary interface conducting regular follow-ups with the client. The client contact promises to get the payment released within 45 days provided the Partner or Avaya pay up S150 to expedite release. The Avaya channel account manager encourages Partner to do "whatever it takes* to get the money.
What should the Partner do?

A. The Partner should negotiate the proposed "sum" with the client contact and try and agree on a sum of not more than $60 which could be deemed reasonable.

B. The Partner should immediately report the matter by using Avaya Ethics Hotline or emailing [email protected].

C. The Partner should report the matter to their own management.

D. The Partner should ask Avaya to pay the money to get the payments released.

正確答案: A

問題5

Which are the supported countries for Avaya IP Office Contact Center? (Select all that apply.)

A. Canada

B. New Zealand

C. Germany

D. Australia

E. US

F. India

G. UK

正確答案: A,B,C,D,E,F,G

問題6

True or False? Avaya Contact Center Select will be available globally with support for G14 languages and countries.

A. False

B. True

正確答案: B

問題7

If a customer answers yes To the question: 'Would you like to deploy an outbound contact center solution behind an existing PBXvia PRI or SIP trunks?" Which solution should you guide them toward?

A. Avaya IP Office Contact Center

B. Avaya Outbound contact Express

C. Avaya Contact center Select

正確答案: A

問題8

Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A. Avaya always comes in with the lowest price tag for all their contact center solutions.

B. Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.

C. Avaya has more than 375,000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.

D. Avaya is the market leader in customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.

E. Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.

正確答案: B,C,D,E

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