下載最新試用版
1243位客戶反饋
我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
Avaya 2M00001A 考試概覽:
| 認證廠商: | Avaya |
| 考試名稱: | 銷售 Avaya Contact Center Solutions for IP Office - APSS 線上測驗 |
| 考試代碼: | 2M00001A |
| 及格分數: | 約 70%-75% |
| 證照有效期限: | 3 年（Avaya APSS 一般有效期限） |
| 考試形式: | 選擇題, 情境式題目 |
| 相關認證: | Avaya IP Office Avaya Contact Center Solutions |
| 考試時間: | 60-90 |
| 支援語言: | English |
| 考試費用: | 25-50 美元（依地區與培訓合作夥伴而異） |
| 實際考試題數: | 71 |
| 推薦課程: | Avaya IP Office Contact Center 培訓課程 |
| 考試報名: | Avaya 學習入口網站 |
| 範例考題: | Avaya 2M00001A 範例考題 |
| 考試方式: | 透過 Avaya 認證平台或合作夥伴平台進行線上監考測驗 |
| 必備條件: | 無嚴格先修要求，但建議熟悉 Avaya IP Office 或具備基礎電信銷售概念。 |
| 官方大綱網址: | https://www.avaya.com |
Avaya 2M00001A 考試大綱主題:
| 章節 | 目標 |
|---|---|
| Avaya IP Office Contact Center 概覽 | - IP Office 架構與元件
|
| 銷售價值主張 | - Avaya Contact Center 之商業效益
|
| 解決方案元件 | - Avaya Contact Center Select 功能
|
| 整合與部署 | - IP Office 與客服中心模組之整合
|
最新的 APDS 2M00001A 免費考試真題：
1. Which are three buying behaviors of typical midmarket customers? (Select three.)
A) This is an evolutionary/migratory sale
B) The business has large annual fixed budgets
C) The business uses installed solutions to drive brand preference and seeks advice from the vendor
D) The business hat smaller project based budget
E) The business favors loyalty and simplicity over brand and seeks advice from the channel partner
F) This is a first time or legacy replacement sale
2. If a customer answers yes to the question: "Do you foresee growing beyond 100 agents within 12 months of deployment?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
3. Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
A) It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
B) It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
C) It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
4. If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?
A) Avaya IP Office Contact Center
B) Avaya Outbound Contact Express
C) Avaya Contact Center select
5. Identify the supervisor capacities for Avaya IP Office Contact Center with IP500v2.
A) 100
B) 50
C) 30
問題與答案：
| 問題 #1 答案： A,D,E | 問題 #2 答案： C | 問題 #3 答案： D | 問題 #4 答案： A | 問題 #5 答案： C |
112.104.52.* -
我只有一天的時間做考試準備，讓人興奮的是，我通過了2M00001A，此刻我的心情無法形容，謝謝！