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我們對我們的產品非常有信心，所以我們不提供会给客户带去麻煩的產品。
Avaya 2M00001A 考試概覽:
| 認證廠商: | Avaya |
|---|---|
| 考試名稱: | 銷售 Avaya Contact Center Solutions for IP Office - APSS 線上測驗 |
| 考試代碼: | 2M00001A |
| 及格分數: | 約 70%-75% |
| 證照有效期限: | 3 年（Avaya APSS 一般有效期限） |
| 考試形式: | 選擇題, 情境式題目 |
| 相關認證: | Avaya Contact Center Solutions Avaya IP Office |
| 考試時間: | 60-90 |
| 支援語言: | English |
| 考試費用: | 25-50 美元（依地區與培訓合作夥伴而異） |
| 實際考試題數: | 71 |
| 推薦課程: | Avaya IP Office Contact Center 培訓課程 |
| 考試報名: | Avaya 學習入口網站 |
| 範例考題: | Avaya 2M00001A 範例考題 |
| 考試方式: | 透過 Avaya 認證平台或合作夥伴平台進行線上監考測驗 |
| 必備條件: | 無嚴格先修要求，但建議熟悉 Avaya IP Office 或具備基礎電信銷售概念。 |
| 官方大綱網址: | https://www.avaya.com |
Avaya 2M00001A 考試大綱主題:
| 章節 | 目標 |
|---|---|
| Avaya IP Office Contact Center 概覽 | - IP Office 架構與元件
|
| 銷售價值主張 | - Avaya Contact Center 之商業效益
|
| 解決方案元件 | - Avaya Contact Center Select 功能
|
| 整合與部署 | - IP Office 與客服中心模組之整合
|
最新的 APDS 2M00001A 免費考試真題：
問題 #1
Which are three buying behaviors of typical midmarket customers? (Select three.)
- A. This is an evolutionary/migratory sale
- B. The business has large annual fixed budgets
- C. The business uses installed solutions to drive brand preference and seeks advice from the vendor
- D. The business hat smaller project based budget
- E. The business favors loyalty and simplicity over brand and seeks advice from the channel partner
- F. This is a first time or legacy replacement sale
答案：A,D,E 🗳️
問題 #2
問題 #3
Which statement is a value proposition of Avaya IP Office Contact Center? (Select one.)
- A. It is an enterprise-class solution that offers simplicity without compromise, for contact centers with 30 to 250 agents that address the entire customer lifecycle.
- B. It allows the reuse of a company's existing web-based integrations, services, and assets, as well as the leveraging of open standards.
- C. It can host both outbound campaigns and communication, as well as self- service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
- D. It is a full-featured solution that delivers simplicity and exceptional value for contact centers with up to 100 agents focused primarily on support.
答案：D 🗳️
問題 #4
If a customer answers yes to the question: "Is your primary contact center need voice communications, with multichannel capabilities desirable?" Which solution should you guide them toward?
- A. Avaya IP Office Contact Center
- B. Avaya Outbound Contact Express
- C. Avaya Contact Center select
答案：A 🗳️
問題 #5
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這是一個對2M00001A考試來說非常不錯的學習指南，使我輕松獲得了Avaya認證！