最新的Avaya-Certification認證 3303考試題庫

問題1

From the System Administrator Main menu option for Transfer and Process records, the option for "Recover old calling list" performs which task?

A. Restores calling list from Backup storage device.

B. Restores calling list data from prior day's tran.stat files.

C. Restores calling list from prior day's automated standard calling list file backup.

D. Reprocesses calling list from previous raw file data from host.

E. Restores calling list data using Latelist/Latemark processing.

正確答案: D

問題2

What are the correct Job control functions available in Avaya Proactive Contact Monitor application?

A. Stop job, change minimum hit rate, change calling list, change quota settings, change retries settings.

B. Stop job, change minimum hit rate, change retries settings, change line assignments, change quota settings.

C. Start or stop job, change minimum hit rate, change retries settings, change expert calling ratio setting.

D. Start or stop job, change or set Job link, change minimum hit rate, add or remove lines.

正確答案: B

問題3

A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A. The agents was not aware of the new completion code.

B. The new completion code Is not available for use untilafter the next dialer restart.

C. The new completion code is an agent completion code.

D. The completion code was not assigned to a short-cut key.

E. The new code was not available because it was created on another dialer in the pod.

正確答案: A,B,D

問題4

A system supervisor calls support to report that when Job Agent view in Monitor is used, agents that are on break cannot be seen.
What is the reason for this happening?

A. Display of agents who have used the "Go On Break" function of PC Agent application is not supported in Monitor.

B. An agent who is on break is not really on a job. The supervisor should see that the agent is still on the system by looking at a Dialer Agent view Instead.

C. Monitor may not be configured to display agents who are on break.

D. An agent who has used the "Go On Break" function Is shown as "Off Job" in Monitor.

E. The agents are exiting out of the Proactive Contact Agent (PC Agent) application rather than using the "Go On Break" option in the PC Agent menu.

正確答案: C

問題5

Every day in the early afternoon, dccserver crashes. The system operator calls support and asks for an explanation.Which three resources would you use to investigate this problem further? (Choose three.)

A. soe_log

B. dccs_logfile

C. cd.log

D. cron

E. account.log

正確答案: A,B,D

問題6

A Job is running on Avaya Proactive Contact 5.0 and the system operator notices that not enough records are selected. The operator wants to change selection criteria to select more records and re-run the call selection without stopping the job.
How can this be achieved?

A. Change the parameters and re-run the selection from Editor.

B. Change the parameters and re-run the selection from Command User Interface (CUI).

C. Change the parameters and re-run the selection from Monitor.

D. Change the parameters and re-run the selection from Analyst.

正確答案: C

問題7

A system supervisor uses Editor to create a new completion code for use in a Job that will run later in the day. The job seems to start up without any problem, but when the supervisor looks at Monitor's Job Completion Code view, no agents are releasing calls using the new code.
Which two Issues would contribute to this problem? (Choose two.)

A. The system supervisor forgot to add the new completion code to the agent keys file associated with the job.

B. The completion code changes are in the pending state and won't be available to agents until after the next dialing application restart.

C. Monitor is not working properly. There should be at least a few calls with the new completion code.

D. The agents did not get the email describing the new completion code and the conditions for Itsuse.

E. The Proactive Contact Agent application has not been updated to use the new completion code.

正確答案: A,B

問題8

What manages users on an Avaya Proactive Contact (APC. pod configuration?

A. Active Directory

B. Linux Shadow files

C. High Availability LDAP

D. Enterprise Lightweight Directory Access Protocol (LDAP)

正確答案: C

問題9

A system operator needs to configure telephone numbers in 720-435-xxxx to be in the Mountain No Daylight time zone (K). The exhibit shows the current configuration for the 720 area code.
What must the system operator do to make the required changes?

A. Add the area code and prefix "720:435" to K - Mountain No Daylight.

B. Add the area code "720" to K - Mountain No Daylight.

C. Delete "720" from J - Mountain Daylight,then add "720" to K - Mountain NoDaylight.

D. Delete "720" from J - Mountain Daylight, then add "720:435" to K - Mountain No Daylight.

E. Modify time zone designation from J -Mountain Daylight to K - Mountain No Daylight for area code and prefix "720:435".

正確答案: A

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