最新的ACIS Avaya Aura Contact Center認證 6210考試題庫

問題1

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

A. Avaya Proactive Outreach Manager

B. Avaya Aura Experience Portal

C. Avaya IQ

D. Contact Center Manager Administration

正確答案: A

問題2

Orchestration Designer (OD) is used to create applications with instructions that determine the sequence of steps a contact follows after the contact arrives at the Contact Center.
Which three statements regarding the Orchestration Designer tool are true? (Choose three.)

A. OD applications can provide call routing, such as skill-based routing.

B. OD provides a graphical editor to create Contact Center Task Flow Executor (TFE) flows.

C. OD allows you to view real-time statistics for each skillset.

D. OD application steps can include call treatments, such as music or ringback.

正確答案: A,B,C

問題3

When verifying the Communication Control Toolkit (CCT) server was added during installation to the configuration page of the Contact Center Manager Administration (CCMA), which server is associated with the CCT server?

A. License Manager

B. Contact Center Manager Administration (CCMA)

C. Contact Center Multimedia (CCMM)

D. Contact Center Manager Server (CCMS)

正確答案: C

問題4

You have launched the Contact Center Multimedia (CCMM) Administration utility. Which three settings can be configured on the CCMM Administration General Administration page? (Choose three.)

A. Agent

B. Email

C. Skillset

D. Web Comms

E. Server

正確答案: A,C,E

問題5

On which servers is the Enable Switchover function available when configuring Avaya Aura Contact Center (AACC) High Availability (HA)?

A. Primary and Backup Servers

B. Active Server

C. Active and Standby Servers

D. Primary Server

正確答案: B

問題6

Which two statements about the License Manager (LM) Configuration utility are true? (Choose two.)

A. The License Manager Configuration utility can be used to download the license file from the Avaya license website.

B. The License Manager provides central control and administration of application licensing for all features of the Contact Center.

C. The license file on the server can be edited where License Manager is installed.

D. License Manager supports a WebLM License File and the Avaya WebLM Server on a virtual machine.

正確答案: B,D

問題7

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for an Outbound skillset?

A. IM_

B. VM_

C. OB_

D. EM_

正確答案: C

問題8

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature.
After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature?

A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics

B. From Windows > Administrative Tools > Services > Web Statistics

C. From Windows > Apps > Multimedia Dashboard > Web Statistics

D. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics

正確答案: D

問題9

Which Avaya Aura Contact Center component is the application agents used to handle voice and non-voice contacts?

A. Contact Center Manager Administration (CCMA)

B. Avaya Agent Desktop (AAD)

C. Contact Center Multimedia (CCMM

D. Contact Center Manager Server (CCMS)

正確答案: D

問題10

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

A. the Outbound Campaign Management Tool

B. the Multimedia Contact Manager

C. the CCMA

D. the E-mail Manager

正確答案: A

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