Salesforce AI-201 考試概覽:
| 認證廠商: | Salesforce |
|---|---|
| 考試名稱: | Salesforce 認證 Agentforce 專家考試 |
| 考試代碼: | AI-201 |
| 支援語言: | 英文 |
| 考試形式: | 單選題, 複選題 |
| 證照有效期限: | 1 年 |
| 考試時間: | 105 分鐘 |
| 考試費用: | USD 200 |
| 及格分數: | 73% |
| 實際考試題數: | 60-65 |
| 相關認證: | Salesforce 認證應用程式建置師 Salesforce 認證系統管理員 Salesforce 認證人工智慧助理 |
| 推薦課程: | Trailhead:Agentforce 專家認證準備課程 |
| 考試報名: | Pearson VUE 考試服務平台 Salesforce 認證管理平台 |
| 範例考題: | Salesforce AI-201 範例考題 |
| 考試方式: | 線上遠端監考或於 Pearson VUE 授權考場實地應考 |
| 必備條件: | 無強制先修資格;建議具備 Salesforce 系統管理或人工智慧相關知識 |
| 官方大綱網址: | https://help.salesforce.com/s/articleView?id=005298924&type=1 |
Salesforce AI-201 考試大綱主題:
| 章節 | 權重 | 目標 |
|---|---|---|
| 開發生命週期 | 15% | - 於測試中心測試助理功能 - 監控、使用率分析與效能最佳化 - 版本控制與維護作業 - 部署流程:從沙箱環境到正式環境 |
| Agentforce 專用 Data Cloud | 20% | - Agentforce 資料庫類型 - 檢索器與搜尋類型:關鍵字、向量、混合式 - 非結構化資料處理:分段、建立索引 - 透過資料基礎化提升回應準確度 |
| 多助理互通作業能力 | 5% | - 模型內容通訊協定(MCP) - 助理 API 使用情境 - 助理間通訊機制 |
| 提示詞工程 | 20% | - 基礎化技術與最佳實務 - 提示詞範本建立:欄位產生、彈性類型 - 提示詞建立器的使用方式與應用情境 - 提示詞管理與使用者角色 |
| 人工智慧助理 | 35% | - 助理類型:服務、銷售、員工 - 主題與動作設定 - 確定性控制:篩選條件與變數 - 助理架構與推理引擎 - 助理使用者安全性與權限 - 管道整合:數位體驗、電子郵件、Slack |
最新的 AI Specialist AI-201 免費考試真題:
Universal Containers (UC) wants to ensure the effectiveness, reliability, and trust of its agents prior to deploying them in production. UC would like to efficiently test a large and repeatable number of utterances. What should the Agentforce Specialist recommend?
- A. Create a CSV file with UC's test cases in Agentforce Testing Center using the testing template.
- B. Leverage the Agent Large Language Model (LLM) UI and test UC's agents with different utterances prior to activating the agent.
- C. Deploy the agent in a QA sandbox environment and review the Utterance Analysis reports to review effectiveness.
答案:A 🗳️
說明:(僅 VCESoft 成員可見)
A customer service representative is looking at a custom object that stores travel information.
They recently received a weather alert and now need to cancel flights for the customers that are related to this Itinerary. The representative needs to review the Knowledge articles about canceling and rebooking the customer flights. Which Agentforce capability helps the representative accomplish this?
- A. Invoke a flow which makes a call to external data to create a Knowledge article.
- B. Generate Knowledge article based off the prompts that the agent enters to create steps to cancel flights.
- C. Execute tasks based on available actions, answering questions using information from accessible Knowledge articles.
答案:C 🗳️
說明:(僅 VCESoft 成員可見)
Universal Containers (UC) has a mature Salesforce org with a lot of data in cases and Knowledge articles. UC is concerned that there are many legacy fields, with data that might not be applicable for Einstein AI to draft accurate email responses. Which solution should UC use to ensure Einstein AI can draft responses from a defined data source?
- A. Service AI Grounding
- B. Service Replies
- C. Work Summaries
答案:A 🗳️
說明:(僅 VCESoft 成員可見)
How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?
- A. Retrieves Salesforces data based on the Prompt template's object permissions.
- B. Retrieves Salesforce data based on the 'Run As" users permissions.
- C. Retrieves Salesforce data based on the user's permissions executing the prompt.
答案:C 🗳️
說明:(僅 VCESoft 成員可見)
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我們對我們的產品非常有信心,所以我們不提供会给客户带去麻煩的產品。








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用你們的考試題庫,大約一個星期的學習,我就順利的通過了AI-201考試,簡直太棒了!