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SAP C-C4C14-1811 考試概覽:
| 認證廠商: | SAP |
| 考試名稱: | SAP Certified Application Associate - SAP Service Cloud 1811 |
| 考試代碼: | C_C4C14_1811 |
| 考試時間: | 180 minutes |
| 相關認證: | SAP Certified Application Associate - SAP Sales Cloud 1811 SAP Cloud for Customer 認證 |
| 證照有效期限: | 通常為 12 個月（SAP 雲端認證通常每年可更新，但此考試已退役） |
| 支援語言: | 英文 |
| 考試形式: | 選擇題, 情境題 |
| 推薦課程: | SAP Service Cloud Version 2 學習旅程 SAP Service Cloud 培訓概述 |
| 考試報名: | SAP 認證入口網站 |
| 範例考題: | SAP C-C4C14-1811 範例考題 |
| 考試方式: | 透過 SAP 認證平台或 SAP Learning Hub 進行線上監考考試 |
| 必備條件: | 無正式先決條件；SAP 建議具備 SAP Cloud for Customer 和服務流程的基本知識。此考試目前已退役（C_C4C14_1811 已被較新的 SAP Service Cloud 認證取代）。 |
| 官方大綱網址: | https://learning.sap.com/certifications |
SAP C-C4C14-1811 考試大綱主題:
| 章節 | 目標 |
|---|---|
| 主題 1: 報表與分析 | - 服務報表
|
| 主題 2: 主數據與配置 | - 核心主數據
|
| 主題 3: 服務流程 | - 工單與案件管理
|
| 主題 4: SAP Service Cloud 基礎 | - Service Cloud 概述
|
| 主題 5: 整合與溝通 | - 整合場景
|
最新的 SAP Certified Application Associate C-C4C14-1811 免費考試真題：
1. Which of the following object can be created in SAP ERP when a work ticket from SAP Cloud for Customer is released to SAP ERP?
Note: There are 3 correct answers to this question.
A) Internal order
B) Purchase order
C) Good issue
D) Service order
E) Billing request
2. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.
A) Create or delete custom channels
B) Disable the profanity check for outbound responses
C) Manage business tasks for employee support
D) Assign tickets to the last processor
3. From which of the following lists do you add products to the maintenance items?
A) Product categories
B) Product list
C) Products from related tickets
D) Registered products
4. How do you enable use of the Resource Scheduler in SAP Cloud for Service?
A) Activate business configuration in scoping
B) Define time types in fine-tuning
C) Schedule mass release of assignments
D) Maintain a setting in the item processing types
5. Which date type do you use when determining the start of the warranty?
A) Reference date
B) Due date
C) Creation date
D) Requested date
問題與答案：
| 問題 #1 答案： B,C,E | 問題 #2 答案： B,C | 問題 #3 答案： B | 問題 #4 答案： A | 問題 #5 答案： A |
180.217.128.* -
連續用功的複習了三個月，在臨近C-C4C14-1811考試的前一個星期，我做了VCESoft考題網的模擬試題，一共做了五次，一開始錯得還比較多，後來漸漸的就好多了。