最新的SAP Certified Application Associate - SAP Service Cloud 2011 - C-C4H510-04免費考試真題
問題1
When an end user logs an incident in SAP Service Cloud, which steps will be used by the administrator to manage the incident?
正確答案: C
問題2
What does the system automatically generate when you create a new employee in SAP Service Cloud?
正確答案: A
問題3
What steps must you take to set up SAP Jam as your knowledge base? Note: There are 2 correct answers to this question.
正確答案: B,C
問題4
What are the different types of mashups available in SAP Service Cloud? Note: There are 2 correct answers to this question.
正確答案: A,D
問題5
Which action is a prerequisite to implement registered products? Note: There are 2 correct answers to this question.
正確答案: B,C
問題6
Which key user tool allows you to change field properties on the SAP Service Cloud Ul?
正確答案: C
問題7
Which of the following objects can you assign to an installed base at an item level? Note: There are 3 correct answers to this question.
正確答案: A,D,E
問題8
Which configuration steps can be used in SAP Service Cloud to send e-mails to a customer? Note: There are 2 correct answers to this question.
正確答案: A,B
