最新的SAP Application Associate認證 C-TCRM20-72考試題庫

問題1

What tasks does an Interaction Center agent typically perform? Note: There are 3 correct answers to this question.

A. Provides a solution to customer requests using the knowledge search.

B. Qualifies a lead using a survey.

C. Searches for an e-mail using the Interaction Center inbox.

D. Runs a marketing campaign.

E. Answers questions on invoice amounts using the knowledge search.

正確答案: A,B,C

問題2

A business scenario requires you to create a new customer-specific transaction type for quotations.
Which of the following are possible subsequent tasks after you create this transaction type?
Note: There are 2 correct answers to this question.

A. Maintain copying control.

B. Maintain item category determination.

C. Maintain a business context profile.

D. Maintain a dispatching rule policy.

正確答案: A,B

問題3

SAP ERP material master data can be loaded into SAP CRM product master data using CRM Middleware.
What Customizing is required before this can take place?

A. Material master classification

B. Condition data

C. Base hierarchies

D. Item categories

正確答案: C

問題4

Which of the following are key capabilities of the SAP CRM application?
Note: There are 3 correct answers to this question.

A. Business planning

B. Field applications

C. Profitability analysis

D. Analytics

E. Partner channel management

正確答案: B,D,E

問題5

Starting with a quotation document, you want to create a follow-up sales order document.
Which of the following can you use to influence the copying control for business transactions?
Note: There are 3 correct answers to this question.

A. Copying control for transaction history

B. Copying control for transaction types

C. Copying control for transaction profile

D. Copying control for item categories

E. Copying routines using a BAdI

正確答案: B,D,E

問題6

What can you do in the SAP CRM Web Channel?
Note: There are 2 correct answers to this question.

A. Create billing plans.

B. Create opportunities.

C. Create orders with reference to a marketing campaign.

D. Configure products using the Internet pricing and configurator (IPC).

正確答案: C,D

問題7

What can you maintain in the SAP CRM organizational model?
Note: There are 2 correct answers to this question.

A. General attributes for organizational units

B. Direct assignment of the responsible organizational unit in the employee master data

C. Direct assignment of a responsible employee to an organizational unit

D. Direct assignment of a responsible employee to a position

正確答案: A,D

問題8

Your customer is upgrading a system from SAP CRM 7.0 to SAP EHP2 for SAP CRM 7.0.
What should you consider during this upgrade project?
Note: There are 2 correct answers to this question.

A. "Core" business functions are automatically activated after the technical upgrade.

B. Test catalogs for the business functions are included.

C. Enhancement package installation replaces Support Package installation.

D. Enhancements delivered with EHP1 are part of the new software.

正確答案: B,D

說明：（僅 VCESoft 成員可見）

最新的SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EhP2 - C-TCRM20-72免費考試真題

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