最新的SAP Certified Application Associate認證 C_C4H510_21考試題庫

問題1

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

A. Activity list

B. Workflow rule

C. Activity planner

D. Visit planner

正確答案: B

問題2

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

A. Employee

B. Account

C. Service category

D. Organization

E. Territory

正確答案: A,D,E

問題3

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Maintenance plan

B. Contract

C. Ticket

D. Visit

正確答案: B,C

問題4

Which fields can be determined by using Service Level Agreements? Note: There are 2 correct answers to this question.

A. Service level of incoming tickets

B. Status

C. Service category

D. Ticket due date

正確答案: B,C

問題5

Question 4: Which of the following elements needs to be activated in the scoping? Note: There are 2 correct answers to this question.

A. Sales Contact

B. Service Notification

C. Registered Products and Installed Bases

D. Service Contract Management

正確答案: B,D

問題6

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Maintain the fine-tuning activity for contracts.

B. Create a workflow rule.

C. Select the relevant scoping question.

D. Maintain the fine-tuning activity for date profiles.

正確答案: B

問題7

Which best practice actions are suggested for incident management? Note: There are 3 correct answers to this question.

A. Keep the incident lightweight and use screenshots only if it is necessary.

B. Always create the incident with medium priority and adjust it later if applicable.

C. Check for solutions in the Help Center.

D. Report the incident from the screen in which the issue occurs.

E. Always include step-by-step instructions on how to recreate the issue.

正確答案: C,D,E

問題8

Which of the following options are possible for permissions?

A. You can decide, per view, if the access rights should override any restrictions you have defined or not.

B. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.

C. Unrestricted access rights override any restrictions you have defined.

D. Restricted access rights override any unrestricted access you have defined.

正確答案: A

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