最新的EXIN ITIL Foundation V 3.0 & ITIL Foundation - EX0-101免費考試真題

A. 1 only

B. 1, 2 and 4 only

C. 2 and 3 only f

D. All of the above

A. Defining measurable targets

B. Implementing service and process improvements

C. Creating a baseline

D. Reviewing measurements and metrics

A. Service level management

B. Change management

C. Incident management

D. Service asset and configuration management

A. To ensure the impact of changes are understood

B. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)

C. To ensure that changes are recorded and evaluated

D. To deliver and manage IT services at agreed levels to business users

A. Total cost of ownership (TCO)

B. Governance

C. The value of a service

D. Key performance indicators (KPIs)

A. Statement of requirements (SOR)

B. Definitive media library (DML)

C. Configuration management system (CMS)

D. Standard operating procedures (SOP)

A. Service operation: IT operations management

B. Service transition: Plan and prepare for deployment

C. Service design: Design the processes

D. Service strategy: Develop the offerings

A. Anything that the customer wants and is prepared to pay for

B. A request from a user for information, advice or for a standard change

C. Any request for change (RFC) that is low-risk and which can be approved by the change manager without a change advisory board (CAB) meeting

D. Any request or demand that is entered by a user via a self-help web-based interface