最新的EXIN ITIL Foundation (syllabus 2011) - EX0-117免費考試真題
問題1
The effective management of risk requires specific types of action. Which of the following pairs of actions would be BEST to manage risk?
正確答案: D
問題2
Which process is responsible for sourcing and delivering components of requested standard services?
正確答案: D
問題3
From the perspective of the service provider, who is the person or group that agrees their service targets?
正確答案: C
問題4
What should a service always deliver to customers?
正確答案: B
問題5
At which stage of the service lifecycle should the processes necessary to operate a new service be defined?
正確答案: C
問題6
What is the primary focus of the business management?
正確答案: B
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問題7
Which process would seek to understand levels of customer satisfaction and communicate what action plans have been put in place to deal with dissatisfaction?
正確答案: D
問題8
What would you call the groups of people who have an interest in the activities, targets, resources and deliverables from service management?
正確答案: A
問題9
Which of the following are benefits to the business of implementing service transition?
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
1.Better reuse and sharing of assets across projects and resources
2.Reduced cost to design new services
3.Result in higher volume of successful changes
正確答案: D
問題10
Which two elements of financial management for IT services are mandatory?
正確答案: B
問題11
Which of the following are within the scope of service asset and configuration management?
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
1.Identification of configuration items (CIs)
2.Recording relationships between CIs
3.Recording and control of virtual CIs
4.Approving finance for the purchase of software to support service asset and configuration management
正確答案: D
問題12
Which of the following activities are performed by a service desk?
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
1.Logging details of incidents and service requests
2.Providing first-line investigation and diagnosis
3.Restoring service
4.Implementing all standard changes
正確答案: D
問題13
Which of the following is NOT an objective of Continual Service Improvement?
正確答案: A
問題14
Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue
正確答案: D
問題15
Which Functions are included in IT operations management?
正確答案: A
