最新的ITIL Foundation Certification - IT Service Management - ITIL-Foundation免費考試真題
問題1
What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
正確答案: A
問題2
Which one of the following is the BEST definition of reliability?
正確答案: A
問題3
Which one of the following is it the responsibility of supplier management to negotiate and agree?
正確答案: B
問題4
Which role is accountable for the operational management of a process?
正確答案: D
問題5
Which one of the following activities is NOT part of the Deming Cycle?
正確答案: A
問題6
Access management is responsible for implementing policies defined in which process?
正確答案: D
問題7
Which of the following areas would technology help to support during the service lifecycle?
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
1. Data mining and workflow
2. Measurement and reporting
3. Release and deployment
4. Process design
正確答案: C
問題8
Which process is responsible for managing all service requests from users?
正確答案: C
問題9
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
1. Enabling
2. Core
3. Enhancing
4. Computer
正確答案: D
問題10
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
1. Academic research
2. Internal experience
3. Industry practices
正確答案: C
