最新的 ITIL Foundation Certification ITIL-Foundation 免費考試真題:

1. Service transition contains detailed descriptions of which processes?

A) Service asset and configuration management, release and deployment management, request fulfilment
B) Change management, capacity management event management, service request management
C) Change management, service asset and configuration management, release and deployment management
D) Service level management, service portfolio management, service asset and configuration management

2. Which process has the objective to identify changes to the customer environment that could potentially impact the type, level or utilization of services provided?

A) Service level management
B) Availability management
C) Change management
D) Business relationship management

3. Which statements about best practice is MOST correct?

A) Internal experience is the only source of best practice because it is developed within the service provider
B) Suppliers are a source of best practice and they will improve the services delivered by a service Provider
C) Customers are a source of best practice and will advise service providers how it should be implemented
D) ITIL is a source of best practice and is validated across a wide set of environments and situations

4. Which statement is CORRECT?

A) A function is a set of responsibilities allocated to a service manager
B) A function is a set of specialised organisational capabilities
C) A process is a structured set of activities designed to accomplish a specific objective
D) A process is a team or group of people and the tools they use to perform one or more activities

5. Which one of the following does service metrics measure?

A) Maturity and cost
B) Infrastructure availability
C) Functions
D) The end-to-end service

問題與答案：