最新的 Senior Certified Professional SHRM-SCP 免費考試真題:

1. After the focus teams are up and running with renewed leadership buy-in and clearly defined timelines and goals, the HR director checks in with the COO to see how his vision is playing out. The COO is grateful for the director's initial observations and course correction suggestions but observes that since the teams have been working more closely together, there has been a rise in conflicts due to misunderstandings between team members from different regions and cultures. Which of the following actions that the HR director could recommend would be most effective?

A) Assign conflicting team members to different teams or projects to ease the tension.
B) Issue a "celebrate diversity" online training for all team members to take.
C) Design a team-building activity that connects members to common work goals and values.
D) Let the misunderstandings play out naturally to encourage the evolution from conflict to collaboration.

2. How should an HR director create a workforce plan to manage headcount?

A) Modify the hiring plan based on attrition.
B) Determine the competencies needed for current open positions.
C) Identify talent gaps as a result of necessary skillset changes.
D) Facilitate the information-gathering process to determine talent inventory.

3. The HR and IT directors meet to discuss plans to purchase an applicant tracking system to support the continued growth of the organization. Which is the first step the directors should take?

A) Research integration capabilities.
B) Ensure scalability to support growth.
C) Evaluate any existing recruitment processes.
D) Determine the automation needs of the organization.

4. Which is the best example of using strategic management to create a competitive advantage?

A) Retaining compensation records for analytical purposes
B) Providing safety training to all employees
C) Eliminating work processes that do not add value to the end customer
D) Enforcing a workplace flexibility policy to help employees achieve work/life balance

5. The marketing department at a large financial services company chooses five high-performing staff members every year to receive a performance award, which includes a monetary reward and recognition at an end-of-year meeting. Employees are chosen by managers in the marketing department. Each manager nominates two direct reports, and then all managers meet as a group to discuss nominees until a consensus is reached. The names of the winners are given to HR for final approval. The marketing department is preparing to begin this year's nomination process. There have been repeat winners in each of the last three years. A marketing employee files a complaint with the HR director about favoritism in the award process.
Additionally, the employee points out that newer employees rarely win the award, which lowers their morale.
New employees tend not to win because they spend a couple of years training and shadowing experienced employees before receiving tasks to perform independently.
The employee who submitted the complaint asks the HR director to provide more opportunities for new employees to be recognized. Which action should the HR manager take?

A) Suggest managers give new employees more informal recognition which will increase the performance.
B) Announce the names of new employees at the end-of-year meeting.
C) Send an email to new employees each year thanking them for their contributions.
D) Require each years group of nominees to include at least one new employee

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