最新的Strategy Planning Professional認證 SPP考試題庫

問題1

Which of the following BEST describes an effective organizational mission statement?

A. Describes the organization's core values and the key processes used to satisfy its customers and stakeholders

B. Lists strategic goals and performance measures

C. Is a forward looking and emotionally grabbing sentence that identifies where the organization aspires to be 3 or more years in the future

D. Describes the purpose of the organization, the services and products provided, and how the organization creates value for its customers

正確答案: D

說明：（僅 VCESoft 成員可見）

問題2

Which of the following tools graphically displays the time relationship of steps in a project?

A. Organizational chart

B. Gantt chart

C. PERT chart

D. Spider diagram

正確答案: B

說明：（僅 VCESoft 成員可見）

問題3

Which of the following is NOT considered a quality-management-best-practice in support of an organization's strategic direction and core values?

A. Benchmarking

B. Quantitative measurement

C. Process redesign

D. Force-field analysis

正確答案: D

說明：（僅 VCESoft 成員可見）

問題4

When starting a strategic planning effort, which of the following should be developed FIRST?

A. Objectives

B. Vision and mission

C. Future initiatives

D. Performance measures and targets

正確答案: B

說明：（僅 VCESoft 成員可見）

問題5

The competitive pressures from substitute products or services tend to be stronger when

A. There are many sellers of substitute products or services.

B. The quality and performance of substitute products or services is well established.

C. The demand for the products or services is not price sensitive.

D. Substitute products or services provide equivalent benefits and switching costs are low.

正確答案: D

說明：（僅 VCESoft 成員可見）

問題6

How do collaborative online tools affect an organization's way of interacting with its customers?

A. Diminish the organization's ability to manage its relationship with customers

B. Can work for or against an organization

C. Provide instant and continuous communication with customers

D. Provide various customer feedback tools

正確答案: C

說明：（僅 VCESoft 成員可見）

問題7

A cornerstone of strategic management is constant commitment to

A. quality circles

B. reengineering

C. continuous improvement

D. consensus management

正確答案: C

說明：（僅 VCESoft 成員可見）

問題8

Design, control, planning, and improvement are the components of which of the following processes?

A. Quality management

B. Strategic management

C. Talent management

D. Stewart cycle

正確答案: A

說明：（僅 VCESoft 成員可見）

問題9

Which of the following BEST describes an effective organizational vision?

A. Describes next year's goals, the organization's core values, and the key processes used to satisfy its customers and stakeholders

B. Is a forward looking, emotionally grabbing sentence that identifies where the organization aspires to be in the long-term

C. Describes the purpose of the organization, the services and products provided, and how the organization creates value for its customers

D. Lists a variety of strategic goals, organizational functions, and performance measures

正確答案: B

說明：（僅 VCESoft 成員可見）

問題10

In designing an organization's structure, which of the following is NOT relevant or NOT worthy of consideration?

A. Company culture

B. Operating environment

C. The company's attrition rate

D. Customer segments

正確答案: C

說明：（僅 VCESoft 成員可見）

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