最新的Salesforce Certified Service cloud consultant - Service-Cloud-Consultant免費考試真題
問題1
Universal Containers (UC) has created a new partner onboarding process that requires an agent to create 10 open activities that correlate to a step of the onboarding experience. UC typically adds 20 new partners a week. Creating activities is labor intensive and can take up to 20 minutes each to complete.
What is a cost-effective method for agents to create these activities?
What is a cost-effective method for agents to create these activities?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題2
Universal Containers (UC) wants to allow customers to submit cases through its corporate website. UC wants to avoid a large volume of invalid cases.
Which tool should the consultant use to meet the requirements?
Which tool should the consultant use to meet the requirements?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題3
Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?
How can a consultant migrate the file attachments?
正確答案: C
說明：（僅 VCESoft 成員可見）
問題4
A customer submitted a case that is routed to a service desk agent at Universal Containers. After the agent responds to the case, they realize the customer is ineligible for support.
Which solution should the consultant recommend to prevent this scenario from happening in the future?
Which solution should the consultant recommend to prevent this scenario from happening in the future?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題5
Universal Containers wants to direct cases based on the same criteria it applies to Messaging for In-App and Web (MIAW).
Which feature should a consultant recommend?
Which feature should a consultant recommend?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題6
Universal Containers' leadership wants to reduce the level of effort required to get the right people involved to resolve service issues more quickly.
What should the consultant recommend to distribute cases?
What should the consultant recommend to distribute cases?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題7
Managers at Cloud Kicks often need to update the Case Type field for up to 75 cases at one time using list views.
Which Service Console productivity tool should a consultant recommend?
Which Service Console productivity tool should a consultant recommend?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題8
A consultant is working on a Service Cloud implementation with a fixed budget and timeline. Additional requirements were discovered early on that will result in the project exceeding timeline and budget constraints.
What is the first step the consultant should take to address the issue?
What is the first step the consultant should take to address the issue?
正確答案: B
說明：（僅 VCESoft 成員可見）
問題9
Universal Containers is using WhatsApp to provide support to customers in Service Console.
Agents would like to preview PDFs sent
by customers from the chat window.
What should a consultant recommend?
Agents would like to preview PDFs sent
by customers from the chat window.
What should a consultant recommend?
正確答案: A
說明：（僅 VCESoft 成員可見）
問題10
Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the their behalf. support team on What should a consultant recommend to meet the requirement?
正確答案: C
說明：（僅 VCESoft 成員可見）
