由頂級 Genesys 專家團隊以最高技術水平整理製作，確保 GCP-GCX 題庫的專業性和準確性。

本題庫源自我們的 Genesys 專家對目前最新的 GCP-GCX 輔導指南的整編，可以對您的學習起到極大的幫助作用。我們的團隊成員都是來自指定認證專家、培訓師和 Genesys 相關工作從業者，他們對 GCP-GCX 考試內容和 Genesys 認證要求的資歷瞭如指掌，這樣可以確保 GCP-GCX 練習題庫的高質量。你只需在參加 GCP-GCX 考試前认真學習下本題庫，將有助於順利完成考試。

Genesys GCP-GCX 考試大綱：

主題	簡介
主題 1	Genesys Cloud: Implementation: This section of the exam measures skills of Implementation Specialists and covers the foundational elements of the Genesys Cloud platform, including a description of its core features and contact center capabilities. Candidates must be able to identify the various licensing levels available and understand how to access the Genesys Cloud apps through both web and desktop interfaces. It also measures the skills of Implementation Specialists and focuses on setting up the organization's collaborative environment.
主題 2	Genesys Cloud: Reporting and Analytics:
主題 3	This section of the exam measures skills of Contact Center Supervisors and focuses on monitoring, interpreting, and analyzing contact center data. It requires proficiency in using Performance Dashboards to monitor activity and the ability to understand and correctly interpret key data presented in various Dynamic Views. This includes queue views (Queues, My Queues Activity, Detail, and Performance Summary), Agent performance views, Skills performance views, and the detailed Interaction view.
主題 4	Genesys Cloud: Contact Center Administration: This section of the exam measures skills of Contact Center Administrators and provides an essential overview of the Genesys Cloud Contact Center platform and its features. It requires candidates to be able to list the three levels of contact center licensing and to access and navigate the Genesys Cloud Collaborate environment for administrative tasks. It also relates to the core routing logic and supervisory functions.

參考：https://rise.articulate.com/share/xos6eRFCHVPm1wBXGQzA6c0l_dbFKChE#/lessons/c7f_ofdMG8C8Qsj3nEnzIck9kRgEr2rj

Genesys GCP-GCX 考試概覽:

認證廠商:	Genesys
考試名稱:	Genesys Cloud CX Certified Professional - Consolidated Exam
考試代碼:	GCP-GCX
考試形式:	單選題, 多選題, 情境題, 是非題（模擬試題中偶有出現）
支援語言:	English
實際考試題數:	55–70 題（依考試版本而異）
及格分數:	65%–75%（依考試版本而異）
證照有效期限:	通常為 2 年（需重新認證；可能因政策更新而異）
考試時間:	120 minutes
考試費用:	約 300 美元（依地區和提供商而異）
相關認證:	Genesys Cloud CX 認證 Genesys 認證專業人員認證
推薦課程:	Genesys Cloud CX 說明文件 Genesys Cloud CX 培訓（官方學習路徑）
考試報名:	Genesys 認證入口網站
範例考題:	Genesys GCP-GCX 範例考題
考試方式:	線上監考或授權測試中心（例如：依地區/計劃而定的 Pearson VUE）
必備條件:	無嚴格的先決條件；強烈建議具備 Genesys Cloud 經驗或基礎 CX 知識
官方大綱網址:	https://www.genesys.com/services/certifications