最新的 Exin Certification ITIL-F 免費考試真題:

1. Which one of the following generates demand for services?

A) Patterns of business activity (PBA)
B) Service level agreements (SLA)
C) Cost of providing support
D) Infrastructure trends

2. Which of the following BEST describes the purpose of access management?

A) Provides the rights for users to be able to use a service or group of services
B) To prevent problems and resulting Incidents from happening
C) To provide a channel for users to request and receive standard services
D) To detect security events and make sense of them

3. Which one of the following is an objective of service catalogue management?

A) Negotiating and agreeing operational level agreements
B) Only ensuring that adequate technical resources are available
C) Negotiating and agreeing service level agreement
D) Ensuring that the service catalogue is made available to those approved to access it

4. What type of record should you raise when a problem diagnosis is complete and a workaround is available?

A) An incident
B) A known error
C) A change
D) A service object

5. The 'multi-level SLA' is a three-layer structure. Which one of the following layers is NOT part of this type of SLA?

A) Service level
B) Configuration level
C) Corporate level
D) Customer level

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