最新的 Exin Certification ITIL 免費考試真題:

1. How is a continual improvement register used?

A) To organize past, present, and future improvement ideas
B) To authorize changes to implement improvement initiatives
C) To record requests for provision of a resource or service
D) To provide a structured approach to implementing improvements

2. Which practice provides a single point of contact for users?

A) Service desk
B) Change control
C) Incident management
D) Service request management

3. Which statement about costs is CORRECT?

A) Costs removed from the consumer are part of service consumption
B) Costs removed from the consumer are part of the value proposition
C) Costs imposed on the consumer are costs of service utility
D) Costs imposed on the consumer are costs of service warranty

4. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) services
B) outcomes
C) organizations
D) relationships

5. Which statement about service relationship management is CORRECT?

A) It focuses on the fulfilment of the agreed service actions
B) It requires co-operation of both the service provider and service consumer
C) It focuses on the service actions performed by users
D) It requires the service consumer to create resources for the service provider

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