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EXIN ISO20KF 考試概覽:
| 認證廠商: | EXIN |
| 考試名稱: | EXIN ISO/IEC 20000 基礎認證考試 |
| 考試代碼: | ISO20KF |
| 支援語言: | 英文, 荷蘭文, 德文, 西班牙文, 法文, 巴西葡萄牙文, 中文, 日文, 韓文, 拉丁美洲西班牙文 |
| 及格分數: | 65%（滿分40分，需取得26分） |
| 相關認證: | ISO/IEC 20000 首席建置師 ISO/IEC 20000 首席稽核師 ITSM20F EX0-103 |
| 考試費用: | 約 200–300 美元（依地區與授權機構而異） |
| 考試形式: | 選擇題, 閉卷測驗, 不得攜帶筆記或輔助工具 |
| 實際考試題數: | 40 |
| 考試時間: | 60 minutes |
| 證照有效期限: | 終身有效（無效期限制） |
| 推薦課程: | EXIN官方認證訓練機構 ISO/IEC 20000-1:2018 指南手冊 |
| 考試報名: | EXIN官方報名管道 |
| 範例考題: | EXIN ISO20KF 範例考題 |
| 考試方式: | 線上遠端監考或於EXIN授權考試中心應考 |
| 必備條件: | 無正式報考資格限制，開放給所有對IT服務管理有興趣者 |
| 官方大綱網址: | https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000 |
EXIN ISO20KF 考試大綱主題:
| 章節 | 權重 | 目標 |
|---|---|---|
| IT服務管理簡介 | 35% | - IT服務管理、服務、客戶與供應商之核心概念 - PDCA循環與持續改善原則 - ISO/IEC 20000 之目的、效益與適用範圍 |
| 控制流程 | 10% | - 配置與發布控制 - 變更管理 |
| 服務交付流程 | 5% | - 容量、資訊安全與財務管理 - 服務等級管理、報告、持續性與可用性 |
| 問題解決流程 | 5% | - 問題管理 - 事件管理與服務請求管理 |
| 關係管理流程 | 5% | - 供應商管理 - 業務關係管理 |
| 服務設計與轉換 | 5% | - 目標與主要活動 |
| 服務管理系統（SMS） | 35% | - ISO/IEC 20000-1:2018 之架構與要求 - 支援、運作、績效評估與改善 - 組織背景、領導力與規劃 |
最新的 Exin Certification ISO20KF 免費考試真題：
1. The quality of a product may be assessed by elements such as its appearance, usefulness and robustness. Which element can be used to assess the quality of a service?
A) How much the service costs compared to other providers of the service
B) How well the service meets customer and user expectations
C) How much the service costs divided by an average of evaluation scores
D) The number of people purchasing that service
2. What does the concept of "quality" comprise?
A) gaining ISO/IEC 20000 certification
B) execution of Service Level Agreements (SLAs) only
C) maximizing utilization of personnel capacity
D) satisfying customer requirements
3. A group of activities within Release Management is roll-out, distribution and installation. What should be ensured as part of these activities?
A) The Release is tested to the satisfaction of the Customers.
B) Redundant products, services and licenses are decommissioned.
C) Contingency and back-out plans are available.
D) Changes are scheduled based upon priority and risk.
4. For which type of organizations is ISO/IEC 20000 appropriate for use?
A) for tool vendors to specify the Service Provider's processes
B) for organizations to confirm that all of the ITIL@ guidelines have been implemented
C) for organizations wishing to certify their services
D) for organizations which need to demonstrate alignment to customer requirements
5. What are the key contents of an IT Service Management system?
A) A documented organizational and operational structure
B) Systematic processes for ticket recording and follow-up only
C) A software system for the ticket system
D) A software system to monitor the key performance indicators (KPIs)
問題與答案：
| 問題 #1 答案： B | 問題 #2 答案： D | 問題 #3 答案： B | 問題 #4 答案： D | 問題 #5 答案： A |
114.136.174.* -
太激動了！VCESoft網站的ISO20KF題庫是真實有效的，成功的幫助我通過了考試。